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SUPPORT / SERVICE LEVEL AGREEMENT
 

Our Service Level Agreement (SLA) outlines our service to you. This agreement is the standard we set ourselves to ensure that our customers are not only satisfied, but impressed with the level of Service.
 
In our SLA we outline the following:
Services Provided
Our Response Time to the Customer’s Requests

 
If you feel we are not living up to this agreement in any way, please contact our Customer Support manager.